Prepared by:
Enhance Support Solutions Limited
31 High Street
Winslow,
Buckingham
MK18 3HE

Company Number: 06314634

ICO Registration Number: ZA127339

For simplicity, through this document Enhance Support Solutions Limited is referred to as ‘Enhance’, ‘we’, ‘us’
or ‘our’.
25 May 2018
Enhance Support Solutions Limited: Privacy Notice – May 2018
PRIVACY NOTICE:
ENHANCE SUPPORT SOLUTIONS LIMITED

Introduction

The purpose of this notice is to provide information regarding the types of personal data collected by Enhance
and the way in which we use, share and store that information.
Enhance is a compliance, technical support and training consultancy that provides services to financial
services businesses, primarily but not exclusively, those involved with administering pension schemes. As such
data, some of which is personal data, is captured by us ordinarily in the following ways:
1) Visitors to our website;
2) Through holding details of the individuals within businesses that use our services, or have enquired about
using our services;
3) In connection with the services we provide to our clients, being sent details of their clients; and,
4) Details of people who are not clients of Enhance but to whom we may invite to information seminar
events;
Each of these is covered in more detail below. For each category, we explain as applicable whether personal
data is held and in what form, what the data is used for, with whom it may be shared, how the data is
protected, the legal bases relied on for holding the data and how long we will retain the data.
We also cover any international aspects of holding personal data and who to complain to should you need to.
If there are any questions arising from any of these, please do get in touch.

 

Visitors to our website

When someone visits enhancesolutions.co.uk certain non-identifiable information is collected to allow analysis
about the number of visitors to the website and their behaviour patterns once there – for example, what pages
were visited and for how long. No personal data is saved within the website. Where someone wishes to
contact us via the website, an email is triggered to an Enhance ‘enquiries’ email address. This data is stored
within our email system, rather than within the website.

Our cookie policy can be found at our website enhancesolutions.co.uk

Our clients and potential clients

Enhance provides services to business (‘our clients’) rather than to consumers. Consequently, much of the
data we hold on our clients, or potential clients enquiring about our services, relates to their business rather
than personal data. However, in order to communicate with our clients via email, we will hold personal data in
the form of email addresses, in particular where the email address identifies an individual (as opposed to a
more general ‘enquiries’ email address).

Personal data held by our clients

Through the provision of services to our clients, there will be times when their clients’ personal data is viewed
by or provided to Enhance. Examples include, but not restricted to, where Enhance undertakes client file
reviews as part of an audit or where an Enhance client has a query relating to one of their clients.
As a general protocol in light of General Data Protection Protocols, in such cases Enhance’s practice is to try
and avoid holding personal data in such cases by taking steps to anonymise the data through simply referring
to a surname only and where a client reference number is present, ensuring that not all digits are shown.

Furthermore, within reviews of personal data conducted by Enhance – typically onsite compliance reviews – our
preferred methodology is to simply access our clients’ systems, rather than being sent details of personal data
for us to review. This means that personal data of our clients’ clients remains onsite and within their data
control environment.

Individuals who are not clients of Enhance with whom we may wish to communicate

From time to time, there may be occasions where we wish to communicate with individuals who are not clients
of Enhance and therefore do not fall within the categories above. For example, we may be involved with
facilitating an industry-specific seminar to which we would like to invite clients and non-clients.

Individuals rights (right of access, right to rectification, right to erasure and right to object)

You have a right to request a copy of the data that we hold about you. You also have the right to request that
information we hold about you which may be incorrect, or which has changed since you first told us, is
updated.
You can ask us, via the contact details below, to limit the way in which we are using your information; or,
object to certain types of processing; or to request that we erase the personal data we hold for you. We will do
our best to comply with your request unless we have to use the information for legitimate business or legal
purposes.

International matters

We do not transfer data outside of the UK.

Questions, concerns or complaints

We hope this Privacy Notice has been helpful in setting out how we hold and use your data.
If you have any questions, concerns or complaints regarding how we hold or use your data then please
contact kevin.jack@enhancesolutions.co.uk
If you feel that we have not handled any concerns or complaints adequately or you feel we have not handled
your data correctly, you can lodge a complaint with the Information Commissioners Office.
You can contact them:
ÔÇó By calling 0303 123 1113; or,
ÔÇó Online at www.ico.org.uk/concerns
Enhance Support Solutions Limited: Privacy Notice – May 2018
Enhance Support Solutions Limited: Privacy Notice – May 2018