Further to my recent LinkedIn post, there have been a few requests to share the content of my thesis for Research Masters degree in Law, focusing on the role of the Financial Ombudsman Service in settling financial services disputes. In particular, the research focused on the extent that the ombudsman departed from legal precedent (case law) when reaching its decisions. In response to requests to share the detail, posted here is both the thesis and a much shorter overview document. If nothing, it makes a good bed time reading for insomniacs – enjoy!
Kevin Jack